Foleon <3 SPRB
Customer succes, support & security
Foleon will guide SPRB through the platform, help create content pieces that stand out, and gather insights from analytics to ensure we continue to improve and build value. SPRB will also get a dedicated Customer Success Manager that will be your single point of contact during and after the onboarding, along with access to our support department and resources.
Monthly Check-ins
During monthly check-ins, your Customer Success Manager will proactively review publications created along with the analytics. Based on insights, your CSM will give advice on what to consider for future publications and how to drive success.
Quarterly Strategic Reviews
The quarterly reviews are strategic and will mainly focus on:
- Giving insight into the Foleon roadmap and collecting feedback from SPRB.
- Benchmarking the created publications vs publications created by peer companies with similar use cases.
- An overview on the performance of Foleon publications created.
- Co-create a plan based on these insights for the next quarter
Priority Support
SPRB will get the following support :
- Tickets will be answered within 24 hours during office hours (CET + EST)
- Choose to receive support by phone, email or chat. - Accessible on weekdays from 08:30 - 18:00 (CET) Amsterdam Office and New York City (EST) office GMT-5.
INFOSEC, Making sure we are compliant within your eco-system
